ONION | International Shipping & Return Policy

Shipping & Return Policy (Outside Thailand)

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Payment


- Onion accepts payment of International Order (Outside Thailand) Currency in Thai Baht(THB)

- Order over THB 10,000 will get Free Shipping (DHL Worldwide Express)


Onion accepts the following forms of international payment:


- Visa

- Mastercard

- JCB

- Paypal

- Alipay(future)


***Credit Card Payment will processed by choosing Payment Gateway : 2C2P / 123(One Two Three) / Omise**



Order Status


-You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.


-Orders placed Monday through Friday by 1:00pm GMT+7 (excluding holidays) are shipped the same day. Orders placed after 1:00pm GMT+7 or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.



Rates


- International Orders from any country will be shipped by DHL Worldwide Express 2-5 business days


- Shipping Cost will be calculated by weight before Checkout Processed. Starts from THB 300.00 (Estimated US$10)

- Free DHL Shipping to Hong Kong / Macau / China / Japan / Taiwan / South Korea / Malaysia / Indonesia **Except End of Season Sale Period



Shipping


- We will ship customer order after committed payment from our payment gateway. We will inform tracking information to track the orders to customer’s Email Address


- You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed or always check customer E-Mail for Update. E-mail might goes to Junk Mail Folder


-Returns and Exchanges


- If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned with the original shoe box, free of damage and postal labels.


- Return & Exchange Shipping Cost will responsible by customer

- Import Duties of Return & Exchange will responsible by customer


** SALE items are not allowed to Return. Exchange is acceptable. Equal or Higher price with differences only


Please feel free to contact us with any questions. Telephone +66-2-1166078 or Email: onion@onionbkk.com


Coupon Code


- Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.


*Coupon Codes are not apply with shipping cost


Need More Help


-Please feel free to contact us with any questions.


Email

onion@onionbkk.com


Phone

+66-2-116-6078 (10.30 - 20.00 GMT+7)