ONION | International Shipping

You may also send buying request to onion@onionbkk.com

International Discount :

For international order (Outside Thailand):
We will apply 12% off all order which apply from outside of Thailand.

EXCEPT : SALE items

PAYMENT:

For international order (Outside Thailand):
Onionbkk.com accepts the following forms of payment: Currency in Thai Baht

  • Visa & Mastercard (Via 2C2P Payment Gateway)
  • PayPal
  • Custom Payment



SHIPPING AND HANDLING:

Orders placed Monday through Friday by 12:00 pm EST (excluding holidays) are shipped in the next day. Orders placed after 12:00 pm EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available.

 



RATES:

International Shipping Rates : All items ship from our main store in Bangkok, Thailand
(We used to have USD currency before but  we removed due to error results) : reference to convert http://www.x-rates.com/calculator

Registered Mai 5-10 business days Starts from THB 600 est. US$17 (Depends on Weight)
Express Mail (EMS) 3-5 business days Starts THB 1000 est. US$28 (Depends on Weight)
International same rate    

 


 

RETURNS AND EXCHANGES:

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 30 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Bathing suits and underwear are final sale and are not eligible for return or exchange. Shoes should be returned with the original shoe box, free of damage and postal labels. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

**All Sale or Special price items are final sale. Cannot return or exchange. Except mistake caused from us.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

 


 

NEED MORE HELP?

Please feel free to contact us with any questions.

Email
onion@onionbkk.com

Phone
+66 81 174 4108

Customer Service Hours (GMT +7)
Mon. – Fri. 10 am - 8 pm

For help regarding our Onion Store contact us here:

Phone
+66 2 1166078

Store Hours (GMT +7)
Mon. – Sat. 12 am - 8 pm
Sun. 11 am - 8 pm